Returns

Goods which prove unsuitable may be returned for a refund if they are returned to us within the returns window of "30 days from receipt date."

Goods must be returned to us unused (never been fitted to a bike etc) and in as-sold condition in the original manufacturers packaging.

Please note: Any items that are found to have been worn or fitted to a bike will not be accepted for a refund and will be return back to you.

We are are unable to cover or refund postage costs.

Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.

Goods returned after 30 days may be accepted but a credit note / store voucher will be given instead of money back/a refund. This does not affect your statutory rights.

Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting.

Please contact us if you require an exchange.

We do advise that the faster way is for you to create a new order separate from the original order. And create a return for the original order.

Returned items that were purchased either as a WOW Deal or as part of a multiple item group discount and/or multiple purchase special offers may lead to the original discount being voided and thus any refund amount will be affected.

For example, a purchase totalling over £100 used in conjunction with a 'Spend more than £100' offer code. If you are returning an item from this purchase which takes the resulting purchase total to below £100 you will then lose any discount applied to that order. You can of course return the whole order for a full refund.

Groupset orders: Groupset are priced at a discount for the components that make up the groupset, we usually cannot accept a return for just one part of the groupset. Where this is allowed a discount will be taken of the individual price to reflect the discount applied for the groupset.

We will contact you with an update when we have actioned your return (ie. a refund, exchange or that the item is waiting for warranty inspection/repair). For refunds please allow 14 days for any refunds to show in your account.

We sometimes make mistakes and will try to work with you to rectify the problem as soon as possible - please contact us in an appropriate manner ! We are all human.

If you need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our costs.

Please note - we must be informed of any errors within 14 days of purchase date.

We aim to process refunds within 5 days of us receiving the item back. Please allow additional time for the payment to process and appear back in your account.

Please contact us before returning any products to:

Pro Bike Parts Limited

Unit 3, 1 Willbrig Cottage

Roots Lane

Catforth

PR4 0JB